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Lead Installation Technician
Harbin Heating and Air Conditioning, Inc. (HHA) has an immediate opening for a Lead Installation Technician.
This is a wonderful opportunity to join one of the top rated and most highly recognized HVAC companies in the Tri-State area (TN, MS and AL). A family-owned company, our mission is to carry on the tradition of integrity and quality service that was started in 1988 when the company was founded. HHA always strives to hire the best people, with the best attitudes, who are motivated to do quality work and provide exceptional customer service.
This position offers a competitive base hourly salary, depending on experience, as well as the opportunity to earn bonuses based on meeting/exceeding job installation timeframes.
***** HHA is also offering a generous sign-on bonus for the qualified candidate hired! *****
Overtime in excess of the standard 40-hour workweek is anticipated, up to 20 hours per week in the summer months, with only a few hours per week anticipated in winter months.
HHA offers various employee benefits to include paid holiday and vacation time, a matching 401k plan, and voluntary AFLAC life and accident plans.
The job description for this position follows:
JOB SUMMARY
The Lead Installation Technician is responsible for directing and managing the installation team responsible for installing or replacing HVAC systems, ensuring the job is completed timely, accurately and within budget cost parameters. This position oversees the installation of new or replacement units and parts and ensures work is completed according to company specifications and established safety guidelines. The Lead Installation Technician sets the example for the team by providing exceptional customer service at all times by treating customers with the utmost respect and attention.
ESSENTIAL FUNCTIONS
Leads the installation team of each assigned job in an effective and productive manner.
Designs and coordinates the layout required to install HVAC systems and products.
Removes previously installed equipment.
Installs every aspect of residential and light commercial HVAC systems and products, from start to finish of job.
Assigns duties to each team member.
Provides guidance and knowledge to HVAC Installer or Helper on proper skills and training of HVAC installation jobs;
Designs, fabricates and installs various metal and flexible duct materials and duct fittings as required.
Installs mini-split systems.
Utilizes skills of basic wiring and gas piping to effectively install HVAC systems and products.
Completes all paperwork in a neat, accurate, thorough and timely manner;
Works under minimum supervision to install HVAC equipment in customer’s home;
Participate in training as directed by management.
Communicates with manager any problems or challenges that occur during installation process to ascertain alternative solutions.
Communicates system features effectively to customer upon completion of installation, answering questions and providing optimal customer service.
Keeps all required paperwork, logs and records of installation functions.
Maintains service truck based on company expectations.
Ensures compliance with appliance standards and with Health and Safety Act.
Practices industry safety and compliance procedures.
Completes all services rendered using protective measures to keep customer’s home or business clean and undamaged.
Participates in company-provided training opportunities on customer service and the latest industry technologies.
Completes other duties as assigned by supervisor.
PREREQUISITE KNOWLEDGE, SKILLS, AND ABILITIES
High school diploma, GED or suitable equivalent. Completion of trade/technical school program a plus.
5+ yeas HVAC or related industry verified experience
EPA Certification.
NATE Certification.
2+ years leading a team, preferably in HVAC industry.
Valid driver’s license and good driving record.
Understanding of industry safety practices and compliance procedures
Familiar with HVAC wiring diagrams.
Knowledge of installation and fabrication of ductwork.
Proficient electrical and mechanical diagnostic skills.
Knowledge of applicable installation and venting codes.
Able to draw simple diagrams, read blueprints, and other diagrams.
Proficient skills reading schematics and work plans.
Proficient troubleshooting skills.
Excellent written, verbal and interpersonal skills.
Excellent communications skills.
Must have exceptional attention to detail.
Strong organizational and time management skills, and ability to prioritize.
Must be a self-starter and driven with a positive attitude.
Strong problem-solving skills.
Strong teamwork skills.
Strong leadership skills.
Basic understanding of Microsoft Office products.
Dependability beyond reproach.
High-level commitment to attendance and punctuality.
ENVIRONMENTAL, PHYSICAL, AND MENTAL REQUIREMENTS
Ability to operate tablet, mobile phone and other field equipment as needed
Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work
Ability to lift/carry up to 75 lbs. without assistance repeatedly during work hours
Ability to climb up and down ladders and/or step stools repeatedly during work hours
Ability to sit/stand for long periods of time during work hours
Ability to frequently squat, stoop or kneel, reach above the head and reach forward.
Ability to work in small and confined dark spaces such as crawl spaces, attics, etc.
Ability to work in a wide range of temperatures (indoor/outdoor)
Ability to travel up to 75% of the time between job sites and customer locations
Correctible vision and hearing.
Ability to communicate verbally in English in a clear understandable speaking voice both in person and on the telephone.
Ability to manage multiple tasks with changing priorities.
All applicants will be considered for positions without regard to race, color, religion, creed, gender orientation, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally-protected status.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
TO BE PLACED IN SALARY AREA ON INDEED:
Base Hourly wage: $16 to $20, depending on experience
Service Technician
JOB SUMMARY
The Service Technician is responsible for performing service on residential heating and air conditioning systems according to company standards providing the customer with a high-quality experience. This position diagnoses problems, explains these to customers in clear, non-technical terms, relays costs to customers, and offers alternative solutions. and provides exceptional customer service at all times by treating customers with the utmost respect and attention.
ESSENTIAL FUNCTIONS
Replaces or repairs fans, motors, thermostats, fuses, filters, bearings, valves, controls, gaskets and other HVAC equipment as necessary.
Performs warranty services as required.
Troubleshoots defective HVAC systems and equipment to make diagnoses.
Conducts performance tests with specialized tools and adjusts system settings.
Communicates identified problem(s) effectively to customers and offer alternative solutions.
Fixes, replaces and adjusts vents and ductwork.
Ensures condensation drain line is free of debris and draining properly.
Diagnoses refrigeration requirements, ensuring AC systems are running at full efficient capacity.
Performs emergency repairs promptly and efficiently.
Provides cost estimates to customers and obtains signature approval to move forward with repairs.
Orders and collects parts once customer gives approval, and communicates with supervisor regarding any challenges.
Keeping daily logs and records of service functions.
Maintains service truck based on company expectations.
Ensures compliance with appliance standards and with Health and Safety Act.
Practices industry safety and compliance procedures.
Completes all services rendered using protective measures to keep customer’s home or business clean and undamaged.
Participates in company-provided training opportunities on customer service and the latest industry technologies.
Completes other duties as assigned by supervisor.
PREREQUISITE KNOWLEDGE, SKILLS, AND ABILITIES
High school diploma, GED or suitable equivalent.
2+ years residential HVAC experience.
EPA and NATE Certification (preferred).
Proficient refrigeration operations knowledge with demonstrated ability to troubleshoot.
Valid driver’s license and good driving record.
Proficient electrical and mechanical diagnostic skills.
Proficient troubleshooting skills
Excellent written, verbal and interpersonal skills.
Proficient in reading schematics and work plans.
Excellent communications skills.
Ability to work after hours, over weekends and on public holidays with short or no notice.
Must have exceptional attention to detail.
Strong organizational and time management skills, and ability to prioritize.
Must be a self-starter and driven with a positive attitude.
Strong problem-solving skills.
Strong teamwork skills.
Basic understanding of Microsoft Office products.
Dependability beyond reproach.
High-level commitment to attendance and punctuality.
ENVIRONMENTAL, PHYSICAL, AND MENTAL REQUIREMENTS
Ability to operate tablet, mobile phone and other field equipment as needed
Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work
Ability to lift/carry up to 75 lbs. without assistance repeatedly during work hours
Ability to climb up and down ladders and/or step stools repeatedly during work hours
Ability to sit/stand for long periods of time during work hours
Ability to frequently squat, stoop or kneel, reach above the head and reach forward.
Ability to work in small and confined dark spaces such as crawl spaces, attics, etc.
Ability to work in a wide range of temperatures (indoor/outdoor)
Ability to travel up to 75% of the time between job sites and customer locations
Correctible vision and hearing.
Ability to communicate verbally in English in a clear understandable speaking voice both in person and on the telephone.
Ability to manage multiple tasks with changing priorities.
ACKNOWLEDGEMENT
Harbin Heating and Air Conditioning, Inc. has reviewed the job description for Service Technician to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned or updated by supervisors as deemed appropriate. This document does not represent a contract of employment, and Harbin Heating and Air Conditioning, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as Harbin Heating and Air Conditioning, Inc. may deem appropriate.
I have read and understand the expectations outlined in the job description of Service Technician in its entirety. I will abide by the job description and its expectations. I understand the physical demands of my job and I understand the work environment of my job.
Installation Team Helper
JOB SUMMARY
The Installation Team Helper performs basic HVAC tasks, assists our experienced HVAC Installers, and provides exceptional customer service at all times by treating customers with the utmost respect and attention. The position provides on the job training and learning while requiring adherence to workplace procedures, following health and safety guidance.
ESSENTIAL FUNCTIONS
Assists HVAC Installation Team in the process of installation or replacing HVAC equipment or systems.
Installs and insulates ductwork as directed by Installation Team Lead.
Operates a variety of hand and power tools needed for HVAC installation.
Maintains good working order of company vehicle as directed by Installation Team Lead based on company expectations.
Maintains proper stock, parts, tools, and safety equipment in the vehicle and retrieves equipment and items needed by Installation Team.
Travels to job sites in the service area with Installation Team.
Assists team with any logs, paperwork or records maintenance.
Ensures compliance with appliance standards and with Health and Safety Act.
Practices industry safety and compliance procedures.
Completes all services rendered using protective measures to keep customer’s home or business clean and undamaged.
Participates in company-provided training opportunities on customer service and the latest industry technologies.
Completes other duties as assigned by supervisor.
PREREQUISITE KNOWLEDGE, SKILLS, AND ABILITIES
High school diploma, GED or suitable equivalent.
2+ years’ experience in a warehouse or production environment.
HVAC work experience or trade/technical school classes in HVAC field a plus.
Basic mechanical skills.
Valid driver’s license and good driving record.
Quick study with a strong interest in learning HVAC industry
Understanding of industry safety practices and compliance procedures
Good written and verbal communications skills.
Excellent interpersonal skills.
Excellent attention to detail.
Strong organizational and time management skills, and ability to prioritize.
Must be a self-starter and driven with a positive attitude.
Strong problem-solving skills.
Strong teamwork skills.
Basic understanding of Microsoft Office products.
Dependability beyond reproach.
High-level commitment to attendance and punctuality.
ENVIRONMENTAL, PHYSICAL, AND MENTAL REQUIREMENTS
Ability to operate tablet, mobile phone and other field equipment as needed
Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work
Ability to lift/carry up to 75 lbs. without assistance repeatedly during work hours
Ability to climb up and down ladders and/or step stools repeatedly during work hours
Ability to sit/stand for long periods of time during work hours
Ability to frequently squat, stoop or kneel, reach above the head and reach forward.
Ability to work in small and confined dark spaces such as crawl spaces, attics, etc.
Ability to work in a wide range of temperatures (indoor/outdoor)
Ability to travel up to 75% of the time between job sites and customer locations
Correctible vision and hearing.
Ability to communicate verbally in English in a clear understandable speaking voice both in person and on the telephone.
Ability to manage multiple tasks with changing priorities.
Maintenance Technician
JOB SUMMARY
The Maintenance Technician is responsible for performing regular or routine maintenance tasks on HVAC systems, and provides exceptional customer service at all times by treating customers with the utmost respect and attention. This position’s primary focus is on seasonal maintenance at customer residential sites when switching between heating and cooling functions. The Maintenance Technician may also be required to perform basic troubleshooting and repair services based on findings from maintenance customer visit.
ESSENTIAL FUNCTIONS
Conducts performance tests with specialized tools and adjusts system settings.
Cleans ducts or clearing intake and outflow vents of dust and debris, ensuring that filtration systems are clean and effective to optimize efficiency and improve air quality.
May replace or repair basic HVAC equipment or parts as discovered during routine maintenance visit.
Performs warranty services as required.
Replaces disposable filter(s) for HVAC system(s).
Communicates identified problem(s) effectively to customers and offer alternative solutions.
Ensures condensation drain line is free of debris and draining properly.
Diagnoses refrigeration requirements, ensuring AC systems are running at full efficient capacity.
Provides cost estimates to customers and obtains signature approval to move forward with any billable repairs.
Orders and collects parts once customer gives approval, and communicates with supervisor regarding any challenges.
Keeps all required logs and records of maintenance functions.
Maintains service truck based on company expectations.
Ensures compliance with appliance standards and with Health and Safety Act.
Practices industry safety and compliance procedures.
Completes all services rendered using protective measures to keep customer’s home or business clean and undamaged.
Participates in company-provided training opportunities on customer service and the latest industry technologies.
Completes other duties as assigned by supervisor.
PREREQUISITE KNOWLEDGE, SKILLS, AND ABILITIES
High school diploma, GED or suitable equivalent.
1+ years residential HVAC experience and/or completion of a trade/technical school program.
EPA and NATE Certification (preferred).
Basic refrigeration operations knowledge with demonstrated ability to troubleshoot.
Valid driver’s license and good driving record.
Basic electrical and mechanical diagnostic skills.
Basic troubleshooting skills.
Excellent written, verbal and interpersonal skills.
Basic skills reading schematics and work plans.
Excellent communications skills.
Must have exceptional attention to detail.
Strong organizational and time management skills, and ability to prioritize.
Must be a self-starter and driven with a positive attitude.
Strong problem-solving skills.
Strong teamwork skills.
Basic understanding of Microsoft Office products.
Dependability beyond reproach.
High-level commitment to attendance and punctuality.
ENVIRONMENTAL, PHYSICAL, AND MENTAL REQUIREMENTS
Ability to operate tablet, mobile phone and other field equipment as needed
Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work
Ability to lift/carry up to 75 lbs. without assistance repeatedly during work hours
Ability to climb up and down ladders and/or step stools repeatedly during work hours
Ability to sit/stand for long periods of time during work hours
Ability to frequently squat, stoop or kneel, reach above the head and reach forward.
Ability to work in small and confined dark spaces such as crawl spaces, attics, etc.
Ability to work in a wide range of temperatures (indoor/outdoor)
Ability to travel up to 75% of the time between job sites and customer locations
Correctible vision and hearing.
Ability to communicate verbally in English in a clear understandable speaking voice both in person and on the telephone.
Ability to manage multiple tasks with changing priorities.
